Our Staff

Linda Couch

Manager, IT Service Management

Linda is an accomplished IT professional with a strong focus on operational excellence and service delivery. Her career spans key leadership roles across major organisations in telecommunications, banking, finance, and government, where she has successfully managed the full IT service lifecycle.

At Plant Health Australia, Linda leads IT Service Management (ITSM), championing ITIL-aligned processes and robust IT governance across both our internal ICT corporate environment and Digital Systems. She manages vendor relationships and strategic partnerships, and driving high-value outcomes for managed services through collaboration, accountability, and innovation.

Linda is passionate about continuous improvement and risk mitigation. She aligns IT operations with business goals, ensures seamless service transitions, and promotes the adoption of best practices to enhance processes and streamline operations across teams.

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