The Exotic Plant Pest Hotline: 1800 084 881

August 3, 2017

Rapid reporting of exotic plant pests is critical: early detection gives us the best chance to effectively control and eradicate pests. If you find something you believe could be an exotic plant pest, call the Exotic Plant Pest Hotline immediately to report it to your local state or territory government.

The one phone number – 1800 084 881 – will connect you with an automated system to allow you to choose the state or territory that your report relates to. You will then be connected to the relevant authority for that jurisdiction. Most lines are only monitored during business hours, but outside of those hours, please leave a message and your call will be returned as soon as an officer is available.

If you are near a border, you may reach a different jurisdiction based on your phone tower. Please speak to these officers, as they will assist you to get to the right authority. Biosecurity is a collaborative effort and the states and territories work together.

Here is a summary of the opening hours for each state and territory. Each jurisdiction also has an alternative contact to ensure no report is missed.

State or territory
Hotline hours
Alternative contact
New South Wales Answered 0830 – 1630 Monday to Friday. Please leave a message outside of these hours, which will be followed up the next business day. biosecurity@dpi.nsw.gov.au
Northern Territory Answered 0800 – 1630 Monday to Friday. Please leave a message outside of these hours, which will be followed up the next business day. Quarantine.NT@nt.gov.au
Queensland Answered 0800-1700 Monday to Friday (0900-1700 Thursday). Calls are answered outside these hours by a third party who will take your message and organise a response from a biosecurity officer as soon as possible, depending on the urgency of the report. Biosecurity Queensland on 13 25 23
South Australia Answered  24 hrs/ 7 days Online plant pest report form
Tasmania Answered  24 hrs/ 7 days Biosecurity Tasmania 03 6165 3777
Victoria Answered 0800 – 1800 Monday to Friday. Please leave a message outside of these hours, which will be followed up the next business day. An option exists to forward to the Emergency Animal Disease Watch Hotline which is 24 hrs. plant.protection@ecodev.vic.gov.au
Western Australia Answered 0830 – 1630 Monday to Friday. Please leave a message outside of these hours, which will be followed up the next business day. info@agric.wa.gov.au

Are you an importer and worried about your goods? The Australian Government Department of Agriculture and Water Resources also has another number to call on pests specifically related to imported products: 1800 798 636.